Student Support

Learn about student support resources and processes. Some articles are Staff only and will require employees to be logged in to view.

Articles (12)

Pinned Article Password resets for students

Students needing assistance with Coast Mountain College accounts and services can contact Enrolment Services including password resets can contact Enrollment Services at 1.877.277.2288 or email

About myCMTN

Information regarding myCMTN including first time use and password changes

Best Practices for Safeguarding Student Personally Identifiable Information (PII)

If a piece of information is unique to a student, or can lead back to them in any way, it is private and needs to be protected with the utmost care. One of the easiest steps to take is to make use of your provided institutional email address. Not only does this protect any student information held in your mailbox as it is within our network, but also provides consistency for the students.

Changing Region/Country settings in Google Play or Apple App Store

Problems downloading apps that are not available for the region your phone or device's store is set to? Follow the steps in this article to change your device app store country/region to Canada.

General Technology Recommendations

For most courses, a basic computer meeting minimum recommendations is all that is needed. Requirements do vary by course and program so please review these and also check program/course details for additional specifications.

How do I manage Brightspace notifications?

How to turn on/off Brightspace Notifications

LAS Student Support Outline

1 on 1 Brightspace Help, Laptop Lending Program & More

Library Assistance

Info on Library Services and Assistance

Microsoft Portal

How to set up your Coast Mountain College Microsoft Portal

Pathways of Help for Students who have experienced Sexual Violence

What do I do if I am a student who has experienced sexual violence?

What is EARS?

Early Alert Referral System (EARS)

Wi-Fi Calling Activation on Smartphone Devices

On Wi-Fi Calling and how to activate it on Android or Apple devices. Please note that, some devices do not support Wi-Fi Calling features.