Information Technology Support

Service Requests for IT Support & Services.

Categories (2)

Brightspace

Brightspace specific service request forms
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IT Account Status Changes

Includes: Onboarding, Offboarding, Change of Position & Leave Notification

IMPORTANT! These forms are for IT only - if there are other Departments in need of notification of these processes, you will need to provide them with that separately.
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Services (16)

CMTN Web Sites & Sitefinity CMS

Requests related to Coast Mountain College web sites, SharePoint Portal and Sitefinity CMS

Colleague

Issues with Colleague / myCMTN / Informer / Colleague specific printing

Email

Requests related to issues with College email.

Hardware Purchase Requests

Requests for purchase of new/non-standard* hardware/ IT equipment.  This is not for Hardware Support or new employee hardware provisioning/set up.

Hardware Request & Support

Requests for desktops, laptops, and associated computer hardware support.
Not purchasing.

IT Security

Requests related to IT security; MFA, antivirus alerts, phishing emails, unauthorized access.

Logins

Requests for issues with logins/password or access to college network resources.

Network Support

Issues with connection to College network and shared drives

Phones

Requests for new or replacement mobile phones, support and plan changes.
Requests related to Polycom desk phones.

Self-Service Access for Non-Standard Pay Recipients

Request Self-Service access for exempt employees, board members, & contracted individuals

ImageNow Software

Requests related to ImageNow software.

Other Software

Software that is not Brightspace, ImageNow or Colleague

Paper Cut & Printing Problems

Use this service for requests related to issues with Papercut and printing.

TeamDynamix

Requests related to TeamDynamix

Video Conference

Requests for video conference (VC) room equipment and troubleshooting. This is not for Faculty usage support of VC room equipment. For such requests, please use the Faculty Support Request (COLT) service.

Employee Name Change

Request a change of name for your Coast Mountain College accounts once you have confirmation that your name has been updated in Colleague.