For requests having to do with the configuration of Etrieve, e.g., permissions, document types, workflows, etc.
Requests related to Coast Mountain College web sites, SharePoint Portal and Sitefinity CMS
Issues with Colleague / myCMTN / Informer / Colleague specific printing
Requests related to issues with College email.
Requests for purchase of new/non-standard* hardware/ IT equipment. This is not for Hardware Support or new employee hardware provisioning/set up.
Requests for desktops, laptops, and associated computer hardware support.
Not purchasing.
Requests related to IT security; MFA, antivirus alerts, phishing emails, unauthorized access.
Requests for issues with logins/password or access to college network resources.
Issues with connection to College network and shared drives
Requests for new or replacement mobile phones, support and plan changes.
Requests related to Polycom desk phones.
Request Self-Service access for exempt employees, board members, & contracted individuals
Software that is not Brightspace, ImageNow or Colleague
For toner replacement or printing request please visit the Campus store and Print shop category.
Requests related to TeamDynamix
Requests for video conference (VC) room equipment and troubleshooting. This is not for Faculty usage support of VC room equipment. For such requests, please use the Faculty Support Request (COLT) service.
Request a change of name for your Coast Mountain College accounts once you have confirmation that your name has been updated in Colleague.