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Information Technology Support
Information Technology Support
Service Requests for IT Support & Services.
Categories (2)
Brightspace
Brightspace specific service request forms
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IT Account Status Changes
Includes: Onboarding, Offboarding, Change of Position & Leave Notification
IMPORTANT! These forms are for IT only - if there are other Departments in need of notification of these processes, you will need to provide them with that separately.
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Services (16)
CMTN Web Sites & Sitefinity CMS
Requests related to Coast Mountain College web sites, SharePoint Portal and Sitefinity CMS
Colleague
Issues with Colleague / myCMTN / Informer / Colleague specific printing
Email
Requests related to issues with College email.
Hardware Purchase Requests
Requests for purchase of new/non-standard* hardware/ IT equipment. This is not for Hardware Support or new employee hardware provisioning/set up.
Hardware Request & Support
Requests for desktops, laptops, and associated computer hardware support.
Not purchasing.
IT Security
Requests related to IT security; MFA, antivirus alerts, phishing emails, unauthorized access.
Logins
Requests for issues with logins/password or access to college network resources.
Network Support
Issues with connection to College network and shared drives
Phones
Requests for new or replacement mobile phones, support and plan changes.
Requests related to Polycom desk phones.
Self-Service Access for Non-Standard Pay Recipients
Request Self-Service access for exempt employees, board members, & contracted individuals
ImageNow Software
Requests related to ImageNow software.
Other Software
Software that is not Brightspace, ImageNow or Colleague
Paper Cut & Printing Problems
Use this service for requests related to issues with Papercut and printing.
TeamDynamix
Requests related to TeamDynamix
Video Conference
Requests for video conference (VC) room equipment and troubleshooting. This is not for Faculty usage support of VC room equipment. For such requests, please use the Faculty Support Request (COLT) service.
Employee Name Change
Request a change of name for your Coast Mountain College accounts once you have confirmation that your name has been updated in Colleague.
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Maintenance Request
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