Popular Services

Requests for services, such as office moves, repairs, etc.

Requests for desktops, laptops, and associated computer hardware support.
Not purchasing.

This form begins the IT Account, Access & Hardware provisioning processes for an Onboarding or Change of Position.

Issues with Colleague / myCMTN / Informer / Colleague specific printing

Software that is not Brightspace, ImageNow or Colleague

This form begins Account Access changes for Offboarding Employees

Requests for services from Institutional Research

Issues with connection to College network and shared drives

Requests related to issues with College email.

Requests for issues with logins/password or access to college network resources.

Requests related to Coast Mountain College web sites, SharePoint Portal and Sitefinity CMS

for Tool Crib Supply / Order requests

Requests related to IT security; MFA, antivirus alerts, phishing emails, unauthorized access.

Requests for new or replacement mobile phones, support and plan changes.
Requests related to Polycom desk phones.

Orders for merchandise, textbooks and supplies.

Requests for Employee ID Card updates and replacements

Requests for purchase of new/non-standard* hardware/ IT equipment.  This is not for Hardware Support or new employee hardware provisioning/set up.

For requests having to do with the configuration of Etrieve, e.g., permissions, document types, workflows, etc.

Request support for use of Coast Mountain College Instructional/Learning Technologies. Brightspace, Bluejeans, Classroom Technology, Other.

Use this service for requests related to issues with Papercut and printing.

Requests related to TeamDynamix

Requests for video conference (VC) room equipment and troubleshooting. This is not for Faculty usage support of VC room equipment. For such requests, please use the Faculty Support Request (COLT) service.

Request a change of name for your Coast Mountain College accounts once you have confirmation that your name has been updated in Colleague.