Popular Services

Requests for services, such as office moves, repairs, etc.

Requests for desktops, laptops, and associated computer hardware support.
Not purchasing.

Requests related to Coast Mountain College web sites, SharePoint Portal and Sitefinity CMS

Requests related to issues with College email.

This form begins Account Access changes for Offboarding Employees

New Brightspace Shells only

Requests for services from Institutional Research

Software that is not Brightspace, ImageNow or Colleague

This form begins the IT Account, Access & Hardware provisioning processes for an Onboarding or Change of Position.

Request a class list update for your LIVE Brightspace course shells

Orders for merchandise, textbooks and supplies.

Use this service for requests related to issues with Papercut and printing.

Requests for purchase of new/non-standard* hardware/ IT equipment.  This is not for Hardware Support or new employee hardware provisioning/set up.

Issues with Colleague / myCMTN / Informer / Colleague specific printing

For Trades Program moves, repairs or other Tool Crib related services

Requests related to TeamDynamix

Issues with connection to College network and shared drives

Requests related to D2L / Brightspace that are not: Class List Updates, New Shell Creation, or Faculty Support (COLT) requests

Tickets for Security Services

Requests for issues with logins/password or access to college network resources.

Requests for new or replacement mobile phones, support and plan changes.
Requests related to Polycom desk phones.

Requests for Employee ID Card updates and replacements

Request support for use of Coast Mountain College Instructional/Learning Technologies. Brightspace, Bluejeans, Classroom Technology, Other.

For requests having to do with the configuration of Etrieve, e.g., permissions, document types, workflows, etc.